Delivery and Returns Policy

CUSTOMER AGREEMENT
Welcome to RNJ TECH LLC. PLEASE READ THE FOLLOWING TERMS OF USE AND DISCLAIMER CAREFULLY BEFORE USING OUR WEBSITE FOR BUYING ANY PRODUCTS OR SERVICES THROUGH RNJ TECH.

This Customer Agreement (the “Agreement”) is an agreement between you and RNJ TECH or its affiliates (“RNJ”) that states the terms and conditions under which you may use our website (the “Site”) or our mobile applications (each an “App”) (the Site and/ or Apps are collectively, “Platform”) and receive RNJ service, which includes processing and delivery (or arranging for delivery) of product from local stores or distributors as per product orders (the “RNJ TECH). Your use of the RNJ TECH Service and the Platform constitutes your agreement to the terms and conditions set forth below. If you do not agree with all of the terms and conditions, do not use the Platform or the RNJ TECH Service.

1. RNJ TECH Service – Managing Your Orders

1.1. Ordering through the Platform. Orders must be received before posted cutoff times for a given delivery (see Delivery of Products below for details). Available delivery date and time windows and associated delivery fees and promotions will be shown on the website. Delivery time slots are available on a first-come first-served basis. To view delivery and cutoff times, visit the Delivery Info section of the Platform. Note that modified orders are subject to price changes and a change of a delivery date may not guarantee the availability of your desired items.
You may cancel orders via the “Your Account” section of the Platform or by contacting our Customer Service Department at rthomas@rnjtechllc.com. Please see the “Contact Us” section of the Platform for Customer Service hours.

1.2. Price, Availability and Substitutions. RNJ TECH strives to provide you with great prices compared to the competition near your delivery address, and certain items may be priced differently depending on your last delivery address or the address you choose before placing items in your cart. We receive fresh products to assure you the highest quality from our local suppliers.If we have an item that’s very similar to the item you ordered, we reserve the right to make item substitutions. If you’re not happy with the substitution, please email us at rthomas@rnjtechllc.com. If we are unable to fulfill your entire order with the items you order or appropriate substitutions, we will use reasonable efforts to contact you prior to delivery (which may include notice in your confirmation email). Once you complete checkout, your price, or price per pound/ounce (when applicable), is guaranteed unless you placed an order for an item where we have inadvertently listed an incorrect price. In those circumstances, we reserve the right to cancel undelivered orders for such incorrectly priced products; we will contact you immediately in such circumstances, and, of course, your payment method will not be charged. Images of product brands shown are intended only for your reference purposes and not actual product. Actual product may vary and is subject to change in price and availability. Price and availability information is subject to change without notice and may vary geographically.
Please note: we reserve the right to limit your order or the quantity of a particular product that you may order.

1.3. Delivery Fee. A delivery fee will be added to your order if the order is less than the minimum purchase order (see 1.6). Any such fee is not a gratuity for the delivery personnel who delivers or is otherwise involved with the delivery of your order and will not be given to any such delivery personnel as a gratuity.

1.4. Tip. RNJ TECH will do drop shipping and direct shipping. Customers are under no obligation to tip delivery personnel but have the option of doing so if exceptional service is provided by the delivery personnel. If you wish to tip, you can provide a cash tip at the time your order is delivered.

1.5. Variable Weight Orders. The per-item price you see in your shopping cart for variable weight items is based on an estimated weight. The final price of these variable weight items will be based on the same price per pound/ounce indicated at time of checkout, but the actual price charged is determined once we have prepared and weighed your order, and that actual price will appear on the invoice issued to you on the day of your delivery.

1.6. Minimum Purchase. Your order may be subject to minimum purchase order total, not including taxes, delivery fees, and surcharges. Minimum Purchase amount can vary from time to time depending on market conditions and promotions.

1.7. Cancellations. Cancellation of orders after the required cutoff time will result in a restocking fee equal to the sum of 25% of the total dollar amount of your items.

2. RNJ TECH Service – Payment

2.1. Credit/Debit Card Payment. To place an order, you must have a valid credit card or debit card (“Card”). We do not store any customer credit card information in our database.

2.2. Card Authorization and Estimated Costs. Your Card will be charged for your order on the day your order is placed.  In addition, we will authorize your Card for an amount equal to 100% of the total of the items in your order. RNJ TECH will not process an order that attempts to use an incorrect, expired, or over-the-credit limit Card. We will make reasonable efforts to contact you if this occurs. However, in the event such an order is processed, RNJ TECH reserves the right to collect funds for any uncollected transaction charges or fees owed to it. RNJ TECH may charge a fee of $2.00 per order should a payment made via Card be declined resulting in the need for alternate payment or exception processing. If you fail to pay any fees or charges when due, including but not limited to returned checks, rejected electronic payments, redelivery fees or restocking fees, RNJ TECH may charge such amount directly to the Card identified in your Customer Account and RNJ TECH may suspend or terminate your access to the RNJ TECH Service. You shall be responsible and liable for any fees, including attorneys’ fees and collection costs, that RNJ TECH may incur in its efforts to collect any unpaid balances from you. Your right to use the RNJ TECH Service is subject to limits established by RNJ TECH and/or by your Card issuer.

2.3. Checking Account Payment. RNJ TECH currently accept paper checks. You can pay using a DEBIT card through the payment gateway.

2.4. Your account payment will be processed after your order has been placed over the payment gateway. RNJ TECH will not process orders that use an incorrect or overdrawn checking account. We will use reasonable efforts to contact you if this occurs. However, in the event such an order is processed, RNJ TECH reserves the right to collect funds for any uncollected transactions owed to it. RNJ TECH will automatically attempt to process checking account payments twice. If the first request is declined, RNJ TECH may charge a fee of $2.00 per order to cover the cost of exception processing. If the second request is declined, RNJ TECH will charge a $25.00 bounced check fee. Additionally, in the event that sufficient funds are not available in your checking account, RNJ TECH will charge the full amount of the order to your Card identified in your Customer Account Information.

2.5. If you fail to pay any fees or charges when due or if a redelivery fee or restocking fee is imposed, RNJ TECH may charge such amount directly to the Card identified in your Customer Account and may suspend or terminate your access to the RNJ TECH Service. You shall be responsible and liable for any fees, including attorneys’ fees and collection costs, that RNJ TECH may incur in its efforts to collect any unpaid balances from you. Your right to use the RNJ TECH Service is subject to limits established by RNJ TECH and/or by your bank. RNJ TECH reserves the right to remove the online check payment option from any account for any reason at any time.

3. RNJ TECH Service – Delivery

3.1. Delivery of Products. RNJ TECH ensures relevant methods to maintain the quality and integrity of your products.  In an effort to meet the committed delivery times for all of our customers, our delivery personnel will ask you or your authorized representative to sign on the invoice after checking the products quantity and quality.

3.2. Delivery Requirements. To receive delivery, you must live in a residential apartment or home and you or an authorized representative must be present to receive your order from our delivery personnel during your selected delivery window. The authorized representative can accept your goods when you are not present at the time you had selected for delivery and shall accept the goods under all of the same terms and conditions that would apply had you accepted the delivery yourself. Anyone at the delivery address who receives the delivery is conclusively presumed to be authorized to receive the delivery. If you, your doorman, and your authorized representative are not present during your selected delivery window, we will use commercially reasonable efforts to contact you and reschedule delivery (a $4.99 redelivery fee may apply) for the same day. In such case, if we are unable to redeliver the order to you for any reason, the order will be canceled and you will be charged a cancellation fee as described above.

3.3. Unattended Delivery. In certain areas, RNJ TECH may offer unattended delivery. If available in your area, this option is contained in the “Delivery” section of “Your Account” on our Platform. If you select the unattended delivery option, you, and not RNJ TECH, are solely responsible for products that are left at your delivery location. RNJ TECH will not accept returns for any of the order with unattended delivery. RNJ TECH will not be responsible for any damages to the products left unattended at your door step upon your authorization over phone or email confirmation.

3.4. Limits and Adjustments to Delivery. RNJ TECH delivers case sizes of a variety of different goods, including but not limited to laundry detergents and beverages. Given the heavy weight of some of these products, and our concern for the health and safety of our personnel, we have purchase limits on a variety of these items on our Platform. Additionally, in the interest of the health and safety of our personnel, in non-elevator buildings, the highest floor we can deliver to is the 5th floor and with orders containing 3 cases or more of heavy items, we cannot deliver above the 4th floor. In the event of a non-functioning elevator, the preceding delivery restrictions apply. Our technology cannot and does not enforce these limits. We ask you to abide by these service limitations, as we the reserve the right to limit a delivery when an order exceeds these limitations.

3.5. Invoices. You will receive an email invoice the day of your delivery. All of your order invoices are available in the “Your Account” section of our Platform. If something is missing from your order, please contact our Customer Service department via our Customer Inquiry e-mail form.

3.6. Inclement Weather and Unforeseen Delivery Complications. In the case of inclement weather or unforeseen delivery complications, it may be necessary to make adjustments to our delivery schedule which will cause us to suspend chosen delivery dates and times. If there will be a significant delay in delivering your order, a customer service representative may call or e-mail you to let you know the status of your delivery time. We will attempt to deliver your order as quickly as possible when the conditions permit. If your designated delivery location (e.g. street closure) or day is inaccessible, rendering us unable to make the delivery, we will contact you to determine the best alternate location and/or date to make the delivery.

4. Access to the RNJ TECH Service

4.1. ID Number and Passwords. Access to the Platform is accomplished by creating an account through the use of a user name and a password that you choose upon registration. You are solely responsible for any authorized or unauthorized access to your account by any person. You agree to bear all responsibility for the confidentiality of your user name password and all use or charges incurred from use of the RNJ TECH Service with your password. You agree to notify RNJ TECH promptly of any unauthorized use of your password and you will remain liable for any use of the Platform or RNJ TECH Service until you notify RNJ TECH.

4.2. Your Account. You are responsible for, and agree to pay promptly, all charges to your account, including applicable taxes and purchases by you or anyone you allow to use your account to access the RNJ TECH Service. You agree and accept responsibility for keeping all your account information current, including address, telephone number, e-mail address, and authorized representative for your order. You can update your information in the “Your Account” area on our Platform or contact our Customer Service department. Please do not send Card or other payment information via email. You agree that you will not provide fraudulent information and that you are solely responsible for any information you provide to RNJ TECH, and accept responsibility for all activities that occur under your account or password. You will comply with all laws applicable to your activities on the Platform and with this Agreement. Payments should be processed only though payment gateway and RNJ TECH will not save or use any of the payment card information’s. RNJ TECH will not be responsible for any of the loss of data during order transactions through our website.

4.3. Corrections. If you would like to update or correct information previously provided to us, please send an e-mail with your new information to rthomas@rnjtechllc.com, or you can update your account information yourself by going to “Your Account” on the Platform.

4.4. Privacy Policy. Please review our Privacy Policy, which also governs your visit to the Platform and use of the RNJ TECH Service, to understand our practices.

5. Warranty Disclaimer; Limitation of Liability; Indemnification

5.1. YOU EXPRESSLY AGREE THAT USE OF THE RNJ TECHSERVICE, THE PLATFORM, AND THE INTERNET IS ENTIRELY AT YOUR OWN RISK. THE RNJ TECHSERVICE, THE PLATFORM, AND ITS CONTENTS ARE PROVIDED ON AN “AS IS,” “AS AVAILABLE” BASIS. TO THE EXTENT PERMITTED BY APPLICABLE LAW, RNJ TECHDISCLAIMS ALL REPRESENTATIONS AND WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO THE RNJ TECH SERVICE, THE PLATFORM, OR ITS CONTENTS OR WITH RESPECT TO ANY INFORMATION, SERVICES, AND PRODUCTS PROVIDED THROUGH OR IN CONNECTION WITH THE RNJ TECH SERVICE; RNJ TECH DOES NOT ADOPT ANY REPRESENTATION OR WARRANTY OF ANY MANUFACTURER OR MERCHANT OF ANY SUCH INFORMATION, SERVICE, OR PRODUCTS. RNJ TECH MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND AS TO THE AVAILABILITY, RELIABILITY, CORRECTNESS, ACCURACY, CONTENT, OR OTHERWISE OF ANY INFORMATION, SERVICES, OR PRODUCTS OBTAINED THROUGH THE PLATFORM OR THE RNJ TECH SERVICES. RNJ TECH DOES NOT WARRANT THAT THE FUNCTIONS PROVIDED BY THE PLATFORM WILL BE UNINTERRUPTED OR ERROR FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS PLATFORM OR THE SERVER THAT MAKES IT AVAILABLE IS FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS.

5.2. NEITHER RNJ TECH NOR ANY OF ITS DIRECTORS, EMPLOYEES, SHAREHOLDERS, AFFILIATES, AGENTS, REPRESENTATIVES, JOINT VENTURE PARTIES, INDEPENDENT CONTRACTORS, THIRD-PARTY INFORMATION PROVIDERS, MERCHANTS, OR LICENSORS (COLLECTIVELY, “RNJ TECH PARTIES”) SHALL BE LIABLE, IN CONTRACT OR IN TORT, FOR ANY DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, COMPENSATORY, DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES; LOSS OF DATA, INCOME, OR PROFIT; OR LOSS OR DAMAGE TO PROPERTY, ARISING OUT OF OR IN CONNECTION WITH THE USE OF, OR THE INABILITY TO USE, THE PLATFORM, THE RNJ TECH SERVICE, OR THE INTERNET. RNJ TECH’s LIABILITY SHALL BE LIMITED TO PROVIDING YOU WITH A REFUND FOR ANY PRODUCT THAT IS RETURNED. YOUR SOLE AND EXCLUSIVE REMEDY HERE UNDER SHALL BE FOR YOU TO DISCONTINUE YOUR USE OF THE RNJ TECH SERVICE AND TO TERMINATE THIS AGREEMENT. RNJ TECH RESERVES THE RIGHT TO LIMIT YOUR ORDER OR THE QUANTITY OF A SPECIFIC PRODUCT YOU MAY ORDER. BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL, INCIDENTAL, SPECIAL OR SPECIAL DAMAGES OR OF IMPLIED WARRANTIES, IN SUCH STATES AND JURISDICTIONS LIABILITY IS LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.

5.3. The material in the Platform is provided for lawful purposes only. RNJ TECH operates this Platform for use in specific jurisdictions where it provides its Services, and makes no representation that these materials are appropriate or available for use in other locations. If you use the Platform from other locations, you are responsible for compliance with applicable local laws. Price and availability information is subject to change without notice and may vary geographically.

5.4. You agree to defend, indemnify, and hold RNJ TECH Parties harmless from any and all suits, actions, legal or administrative proceedings, claims, demands, damages, liabilities, settlements and expenses, including attorney’s fees, accounting fees, and costs, arising in connection with, resulting from, or alleged to result from, your use of the Platform or Contents, or violation of this.

5.5. RNJ TECH is only a drop ship service company not a retail store in any manner, and we do not store your products. we take your orders online and get it from distributors and deliver it at your address depending upon the shipping speed you selected and the lead time of product. If for any reason due to climatic conditions or automobile breakdown or employee sickness or call off’s, we will let the customer know by email or by phone that the order processing will be delayed and we will try to schedule to deliver it at the earliest possible time slot either the same day or a earliest possible date. RNJ TECH will not be responsible for any of those delayed processing occurred due to unforeseen circumstances.

6. General Terms

6.1. Termination. This Agreement is effective upon your acceptance as set forth herein and shall continue in full force and effect until terminated. RNJ TECH may suspend or terminate this Agreement or the RNJ TECH Service or remove or disable access to any portion of the RNJ TECH Service at any time for any reason with or without notice to you. You may terminate this Agreement and your RNJ TECH Service at any time for any reason by delivering notice in the manner provided below, which termination will be effective the day notice is received or such later date specified in the notice. RNJ TECH reserves the right to collect fees and charges incurred before you cancel your RNJ TECH Service. In addition, you are responsible for any charges incurred to third-party vendors or content providers prior to your cancellation.

6.2. Notices. RNJ TECH may give notice to you of any change or any other communication related to this Agreement through a general posting on the Platform, by electronic mail, or by conventional mail to your address contained in the “Your Account” section of the Platform. You may give notice to RNJ TECH by e-mail (as specified in the “Help” section of the Platform), or by conventional mail to:
RNJ TECH LLC
1200 Salt Marsh Lane, Fleming Island, FL, 32003
Attention: CUSTOMER SERVICE

6.3. Entire Agreement. This Customer Agreement, the Platform Terms of Use, and the Privacy Policy referred to herein represent your entire agreement with RNJ TECH regarding the use of the Service and the Platform. You agree that this Agreement is not intended to confer and does not confer any rights or remedies upon any person other than you, RNJ TECH , and RNJ TECH Parties. If any portion of this Agreement is held invalid or unenforceable, that portion shall be construed in accordance with applicable law as nearly as possible to reflect the original intention of the parties, and the remainder of this Agreement shall remain in full force and effect. The failure of either party to insist upon strict performance of any provision of this Agreement shall not be construed as a waiver of any provision or right. This Agreement shall be governed by the laws of the State of Florida without regard to its conflict of laws rules. You expressly agree that exclusive jurisdiction for any claim or dispute with RNJ TECH or relating in any way to your use of the Service or the Platform resides in the federal and state courts of Florida and you further expressly consent and agree to personal jurisdiction by the state and federal courts sitting in the State of Florida in connection with any such dispute, including any claim involving RNJ TECH Parties. Any cause of action by you must be instituted within one year after the claim or cause of action has arisen, or it shall be barred.

6.4. Third-Party Beneficiaries. The provisions of this Agreement are for the benefit of RNJ TECH Parties, and each shall have the right to assert and enforce the provisions directly on their own behalf. This Agreement and all obligations and restrictions placed upon you or your permitted users by this Agreement shall survive termination of this Agreement and your RNJ TECH Service.

6.5. Amendment. RNJ TECH may amend this Agreement at any time by posting the amended terms on our Platform. All amended terms shall automatically be effective for orders placed after posting and seven days after they are initially posted on our Platform for orders already placed. By using this Platform after the effective date of any such amendment, you agree to be bound by any such revisions and should therefore periodically visit this page to determine the then current Agreement to which you are bound.

ADDITIONAL TERMS FOR RNJ TECH CORPORATE SERVICES CUSTOMERS ONLY

This section applies to RNJ TECH Corporate Services Customers only; if any terms in this section are inconsistent with any terms above, the terms of this section shall apply with respect or Corporate Services Customers. All other terms of the Customer Agreement, above, apply to Corporate Services Customers.

7. RNJ TECH Service

7.1. Ordering through the Platform. Delivery is available on most non-holiday weekdays; check the Delivery Info details for exact delivery dates. Orders must be received before the posted cutoff time for a given delivery on that date. Available delivery date and time windows and associated delivery fees and promotions will be shown in the website. You can modify an existing order (including the addition or deletion of items, a change in the time or delivery date, and the cancellation of your order) via contacting customer service up until the posted cutoff time for that delivery. You may cancel orders via the “Your Account” section of the Platform or by contacting our Corporate Services Department via our Customer Inquiry e-mail form or at (904) 651-2668 during posted hours. Please see the “Help” section of the Platform for Customer Service hours. However, modified orders are subject to price changes and a change of a delivery date may not guarantee the availability of your desired items. Cancellation of orders after the required cut-off time will result in a restocking fee equal to the fees described in the main Customer Agreement.

7.2. Delivery Requirements. To receive delivery, your requested delivery destination must be in a commercial building where RNJ TECH is permitted to make deliveries and you or an authorized representative must be present to receive your order from our delivery personnel during your selected delivery window. RNJ TECH reserves the right to limit deliveries to the lobby or main entrance of your commercial building. The authorized representative can accept your goods when you are not present at the time you had selected for delivery and shall accept the goods under all of the same terms and conditions that would apply had you accepted the delivery yourself. Anyone at the delivery address who receives the delivery is conclusively presumed to be authorized to receive the delivery. If you and the authorized representative are not present during your selected delivery window, we will use commercially reasonable efforts to contact you and reschedule delivery for that day. In such case, if we are unable to redeliver the order to you for any reason, the order will be canceled and you will be charged a restocking fee as described above.

7.3. RNJ TECH Service offers refer a friend program. The referral program reward percentage / amount and ways to redeem your rewards may change from time to time and will be posted at this page, so we encourage you to review it regularly. RNJ TECH Service customers will have one (1) year to redeem your referral rewards, failing which the referral balance rewards will expire. If a customer decides to close the account they will be required to redeem all the balance rewards before closing the account, failing which it will be considered as forfeited. If the customers account is inactive for a period of one (1) year, RNJ TECH Service will consider the account as closed and reward balance will be forfeited. After sale of company assets or acquisition, customers will be given thirty (30) days to redeem their referral reward balance, failing which it will be considered as forfeited. The referral reward percentage amount can vary on a day to day basis. Changes to the percentages will be shown in the website and also in the delivery policy details page. There is a monthly limit of $1500.00 for maximum rewards and this value can change at any time and will be updated on the policy page of this website.

7.4. If you invite friends to use RNJ TECH Service through our referral program or to share a shopping cart, we will share some information with the friends you invite like your name and picture. Likewise if you choose to join someone else’s cart, they will see some of your information.
For external purposes — We sometimes employ third parties outside of RNJ TECH Service to process information on our behalf in compliance with this Privacy Policy and using other appropriate security and confidentiality measures.
For legal purposes — We share your information when we believe that the disclosure is reasonably necessary to (a) comply with applicable laws, regulations, legal process, or requests from law enforcement or regulatory authorities, (b) prevent, detect, or otherwise handle fraud, security, or technical issues, and (c) protect the safety, rights, or property of any person, the public, or RNJ TECH Service.
On a non-personal or aggregate basis — We share information with retailers and advertisers on both a non-personally identifying basis (including order and delivery details but not including credit card information) and an aggregate basis.
For business purposes — We may share your information in connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company. We may also share your information between and among RNJ TECH Service, and its current and future parents, affiliates, subsidiaries, and other companies under common control and ownership.

7.5. Changes to this Policy
This policy may change from time to time and any revised Policy will be posted at this page, so we encourage you to review it regularly. If we make changes, we will notify you by revising the date at the bottom of this Policy and, in some cases, we may provide you with additional notice (such as a notice on our homepage or sending you a notification).

8. Access to the RNJ TECH Service

ID Number and Passwords. Access to the RNJ TECH Service is accomplished through the use of a user name and a password that will be issued to you upon registration. If you are a Corporate Services customer, before your registration is complete, RNJ TECH may require verification of your address for delivery. You are solely responsible for any authorized or unauthorized access to your account by any person. You agree to bear all responsibility for the confidentiality of your password and all use or charges incurred from use of the RNJ TECH Service with your password. You agree to notify RNJ TECH promptly of any unauthorized use of your password and you will remain liable for any use of the Platform or RNJ TECH Service until you notify RNJ TECH of the unauthorized use of your password. RNJ TECH does not store any credit card information and payments will be processed using secure gateways such as stripe. RNJ TECH will not be responsible for any fraud transactions on your credit card due to the hacking of our website.

This Agreement was last revised on Dec 1, 2020.